Frequently Asked Questions
Everything you need to know about your musical journey with krkmusic.
What is the standard shipping time for instruments?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
How do you ensure delicate equipment is not damaged during transit?
We use professional-grade, shock-absorbent packaging and double-boxing techniques for all fragile items like guitars and studio monitors to ensure they arrive in perfect condition.
What is your return policy for gear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition and packaging for a full refund or exchange.
Do my purchases come with a manufacturer warranty?
Yes, all new products sold at krkmusic come with the full manufacturer's warranty. We also provide an additional 6-month store warranty on select refurbished items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm and Klarna for larger instrument purchases.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your doorstep.